# Questions families ask us

## How much does home care cost?

Example rate range: $30 to $36 per hour, depending on the type of care. We give you the exact rate in writing at the first visit (example).

## Is there a minimum number of hours?

4 hours per visit (example)

## How quickly can care start?

Usually within 48 hours of the first visit (example)

## Is the first visit free?

Yes. The first home visit is free and there's no obligation (example).

## How can we pay for care?

We accept private pay, long-term care insurance, VA benefits. Details are on our [paying for care](/paying-for-care/) page.

## Are you licensed?

Example Home Care of Springfield is licensed by the Example State Department of Health as Example State Home Services License, license number EXAMPLE-0000. You can look it up at [the example license lookup](https://example.com/license-lookup).

## How do you screen and train caregivers?

Every caregiver passes a criminal background check and a reference check before their first shift (example). New caregivers do orientation in the office and a shadow shift with an experienced caregiver (example).

## Are caregivers your employees?

Yes. Our caregivers are employees, not contractors, so we handle their taxes and insurance (example).

## Do you offer 24-hour or live-in care?

Yes. See [24-hour and live-in care](/services/24-hour-care/).

## Do you care for people with dementia?

Yes. See [dementia and Alzheimer's care](/services/dementia-care/).

## What areas do you serve?

Springfield, Chatham, Rochester, Sherman, Riverton

## Do caregivers speak languages other than English?

Yes: Spanish.

## What is the difference between home care and home health?

Home care, which is what we provide, is non-medical help at home: personal care, company, meals, reminders and getting around safely. Home health is skilled care from nurses or therapists, usually ordered by a doctor and often paid by Medicare. Many families use both at once.

## Does Medicare pay for home care?

Medicare generally does not pay for ongoing non-medical home care. It can cover short-term home health when a doctor orders it.

The easiest way to start is a phone call. Tell us what's going on and we'll tell you honestly whether we can help.

Call (555) 010-0142 or email hello@example.com.

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Example Home Care of Springfield
Example Home Care LLC
100 Example Street, Suite 2, Springfield, IL 00000
(555) 010-0142
hello@example.com
Example State Home Services License #EXAMPLE-0000
Non-medical home care
Source: https://fhcg-agency-template-demo.pages.dev/faq/